Rentals will be reserved only upon receipt of signed invoice, client policies and 50% non-refundable deposit. Quotes do not guarantee the availability of rental items.
7 days prior to event, final payment is due. Confirmation and any additional changes will need to be made by that time. Changes or cancellation of items are subject to additional charges within 7 days of event. No orders will be scheduled for delivery until full payment is received.
A non-refundable damage waiver of 8% will be applied to all rental orders. ALL damaged or broken items must be returned. If items are lost or stolen, client will pay 5 times the rental cost.
Delivery is available on all rental items, regardless of size. Delivery fees are based on location of venue, ease of access and ground level set up. Responsibility for rentals remains with the client from the time of delivery to the time of pick up. All rentals must be secured when not in use and protected from weather.
Vintage + Moss cannot predict the weather. If inclement weather is in the forecast client needs to notify Vintage + Moss of any possible changes in venue or alternative arrangements of event. Refund will not be given because of inclement weather.
Please be sure your site is ready for Vintage + Moss to delivery/setup. (i.e. vehicles are not in the way, grass mowed, etcdf.)
PREPERATION FOR PICKUP
All trash, decorations, floral arrangements of any kind will be removed by client before Vintage + Moss crew arrives. All tables and chairs should be located as delivered. All food related rentals (i.e. china, flatware, beverage containers, ect.) must be well rinsed and food free. All Food related rentals should be returned to proper container and placed at a single location for pickup. For every piece of food related rental that has not been properly rinsed, a cleaning charge will be applied to each piece ($25 minimum) . Please note that all containers that we deliver with rental items are also considered Vintage + Moss rentals. Replacement charges will be enforced if these items are not returned.