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A 50% non-refundable deposit is required to reserve any rental items. Order will not be processed until deposit and contract are signed. If order is canceled within 3 days of event, the cancellation charge will be 100% of the order total.

No. In some cases, delivery could exceed the cost of rental items.

RESERVING RENTALS

Rentals will be reserved only upon receipt of signed invoice, client policies and 50% non-refundable deposit. Quotes do not guarantee the availability of rental items.

FINAL PAYMENT

7 days prior to event, final payment is due. Confirmation and any additional changes will need to be made by that time. Changes or cancellation of items are subject to additional charges within 7 days of event. No orders will be scheduled for delivery until full payment is received.

DAMAGE WAIVER

A non-refundable damage waiver of 8% will be applied to all rental orders. ALL damaged or broken items must be returned. If items are lost or stolen, client will pay 5 times the rental cost.

DELIVERY SERVICE

Delivery is available on all rental items, regardless of size. Delivery fees are based on location of venue, ease of access and ground level set up. Responsibility for rentals remains with the client from the time of delivery to the time of pick up. All rentals must be secured when not in use and protected from weather.

WEATHER

Vintage + Moss cannot predict the weather. If inclement weather is in the forecast client needs to notify Vintage + Moss of any possible changes in venue or alternative arrangements of event. Refund will not be given because of inclement weather.

SITE PREPERATION

Please be sure your site is ready for Vintage + Moss to delivery/setup. (i.e. vehicles are not in the way, grass mowed, etcdf.)

PREPERATION FOR PICKUP

All trash, decorations, floral arrangements of any kind will be removed by client before Vintage + Moss crew arrives. All tables and chairs should be located as delivered. All food related rentals (i.e. china, flatware, beverage containers, ect.) must be well rinsed and food free. All Food related rentals should be returned to proper container and placed at a single location for pickup. For every piece of food related rental that has not been properly rinsed, a cleaning charge will be applied to each piece ($25 minimum) . Please note that all containers that we deliver with rental items are also considered Vintage + Moss rentals. Replacement charges will be enforced if these items are not returned.

No. A lot of the rental items are fragile and do not travel well. Therefore, you won’t have to worry about anything being liable during transport.

Yes, we deliver everything. All large items will be set up at your desired location. Small items such as china, flatware, cake stands, etc. will be set up by client. Small items can be set up by Vintage + Moss for an additional fee.

All large items will be set up at your desired location. Small items such as china, flatware, cake stands, ect. will be set up by client. Small items can be set up by Vintage + Moss for an additional fee.

Anywhere. Delivery cost is calculated based on size of order and location.

A non-refundable damage waiver of 8% is applied to all orders. If something is lost or stolen, client will be charged 5 times the rental rate in order to replace the item.

We accept checks and credit cards. 50% of total amount is due to reserve. The remainder is due 7 days before event. A credit card must be on file at the time contract is signed.

Yes. Send us an email and we will be in touch.

Yes. Send us an email with pictures and all of the details.

Yes. Send us an email of what you are wanting, along with any inspirational pictures. If it's something we could rent again we will give you a rental rate or a price to purchase the piece.